Where is my order up to?
- Please note the production time on your confirmation email or on the product page under "production time".
- The production time does not take into account the shipping time.
- If your production time has passed and you have not received a tracking link please email us hello@thetimberline.com.au
- If your order has been sent (you received a tracking link, please check your spam) please check the tracking link to see the status of your delivery. You can track your order here: https://thetimberline.com.au/apps/track123
- If your delivery is overdue please contact the courier. We do not get any information sooner then you will. If you are not getting anywhere please contact us and we will see what we can do. Here is the courier contact information: https://thetimberline.com.au/pages/courier-information
📦 Frequently Asked Questions
When will my order arrive? Once your order leaves our workshop, delivery typically takes 2–10 business days depending on your location and the courier. Please allow up to 48 hours for tracking to start showing movement.
Which courier is delivering my parcel? You can see the courier name above your tracking updates. If you’d like to follow up with them directly, we’ve listed contact details for all our couriers here.
My tracking hasn’t updated – is that normal? Yes — especially in the first 48 hours after dispatch. Once the courier scans your parcel at their depot, tracking updates will begin. If it’s been more than 3 business days with no update, contact the courier directly using your tracking number.
Can I change my delivery address or redirect my parcel? Unfortunately, once your order is dispatched, we can’t change the address. You may be able to organise redirection through the courier — check their tracking page or contact them directly.
What if my parcel is marked as delivered but I didn’t receive it? First, double-check around your property or with neighbours. If it’s still missing, contact the courier immediately with your tracking number — they can start an investigation. If you need more help, feel free to contact us.